Page 380 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

368 | Model Question Papers

Section – B (20 PointS)

Answer any two out of three.

5. a. The need for affection is closely related to communication. Discuss.
b. Explain the importance of having a precise and focused objective before you give a
presentation.
(5 + 5 = 10 points)
6. a. Discuss the role of listening in communication.
b. What are the characteristics of well-functioning teams?
(5 + 5 = 10 points)
7. a. What are the qualities that demonstrate interpersonal effectiveness?
b. Choose any model and explain the process of communication.
(5 + 5 = 10 points)

Section – c (40 PointS)

Answer any two out of four.

8. ‘Communication is a two-way sharing process, not a movement along a one-way track.
To communicate is to make an idea common to two or more persons.’ Examine this
statement.
(20 points)

9. What are the principles involved in conflict management?
(20 points)
10. Explain the basic principles of good written communication.
(20 points)
11. List all the 44 symbols for the vowel and consonant sounds of the English language. Give
examples to show the sound that each symbol corresponds to.
(20 points)

SuggeSted AnSwerS

Section – A

1. a. Impression management is the art of looking and appearing good. Most of us do our
best to look good to others when we meet them for the first time. The desire to make
a favourable impression on others is a strong one. Social psychologists use the term,
impression management or appropriate self-presentation. People, who are good in

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