Page 382 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

370 | Model Question Papers

Favourable influences
1. Exposing sin and corruption.
2. Acting as guardian of free speech.
3. Giving entertainment to millions of people.
4. Exposing to culture.

5. Providing information and knowledge to many.
6. Improving the standards of living.
2. a. Assertive/responsive model

Win - Win Win - Win

Assertive Responsive

I care about myself I care about you

Agressive Submissive
I care about myself I donot care about
I don't care about you myself, you are
more important

I Win - You Lose You Win - I Lose

Figure M.1
Assertion refers to behaviour that involves:
• Standing up for your own rights in such a way that you do not violate another
person’s rights.
• Expressing your needs, wants, opinions, feelings and beliefs in direct, honest and
appropriate ways.
So, assertiveness is based on beliefs that in any situation:

• You have needs to be met.
• The other people have needs to be met.
• You have rights, so do others.
• You have something to contribute, so do others.

Bhatnagar_Model Question Paper.indd 370 2011-06-24 3:12:38 PM