Page 55 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar
P. 55

Project Name:  Manual for Soft Skills
                                                                                  ACE Pro India Pvt. Ltd.
             \\mtpdy01\Womat\Indesign\Bhatnagar-Manual for Soft skills\06-Pagination\06-A-Finals\06-AA-Appl\Bhatnagar_Chapter 03.indd



                                                                 Channels of Communication    |    43

                              behaviours  that  accompany  the  verbal  messages.  Affect  displays  are  the
                              movements  of  the  facial  area  that  convey  emotional  meaning  e.g.,  anger,
                              happiness,  surprise,  etc.  Regulators  are  nonverbal  behaviour  that  regulate,
                            monitor, maintain, or control the process of speaking by another individual; for
                            example, we nod our heads, purse our lips, adjust our eye focus, etc. Adaptors
                            are nonverbal behaviours that resorted to in private or in public—but without
                            being seen; for example, when you are alone, you may sit with your legs flung
                            over the arm of the chair or you might talk loudly, something that you may not
                            do in public.

              Proxemics—The Use of Space
                            When individuals interact with one another they maintain some distance that
                            is termed as proxemics. The usual nose to nose distance in ordinary conversa-
                            tion is four to five feet and variations of even a few inches may create feelings
                            of discomfort. The narrowing of this distance by one individual may be inter-
                            preted as a higher degree of intimacy, which may no be to the liking or com-
                            fort of the other person. In different parts of the world individuals of differing
                            cultures have their own sense of a comfortable distance between them and the
                            person they are talking to. The orientation of two people in a discotheque will
                            be different from that between a professor and a student in a classroom, even
                            though unknown to the two in the discotheque; one may well be a professor
                            and the other a student (Berg and Boguslaw 1985). It has been observed that
                            this distance is the maximum in North America and the distance is the closest
                            in the far Eastern regions with Mediterranean countries falling somewhere in
                            between. Effective communication takes place if one knows and respects these
                            differences in nonverbal signs in intercultural communication.

              Use of Time
                            Different  cultures  have  different  attitudes  towards  time  management  and
                            work. This has always been the basis of argument, when people of differing
                            cultures meet at a common forum. The speed with which different cultures
                            achieve their goals reflects their agreement with Utopian time or the Golden
                            Age concept of time to a considerable extent. In the advanced countries of
                            the West, the trend is towards modernization and progressive thoughts. Most
                            westerners seem to be time-conscious while people from the East, tradition-
                            ally have been observed to take a more relaxed view of time.

              SPEECH

                            Speech is an important part of communication. It serves a number of dif-
                            ferent functions. There are four basic functions of human speech—to teach,
                            to please, to move, and to defend oneself. The functions of speech are based






       Bhatnagar_Chapter 03.indd   43                                                    2011-06-23   7:51:16 PM
             Modified Date: Thu, Jun 23, 2011 06:24:00 PM             Output Date: Thu, Jun 23, 2011 07:51:15 PM
             TEMPLATE                                                                Page Number:  PB
   50   51   52   53   54   55   56   57   58   59   60