Page 6 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar
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Project Name: Manual for Soft Skills
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Contents ACE Pro India Pvt. Ltd.
Introduction vii
About the Editors xi
1 Soft Skills: Growing Importance 1
2 Understanding Communication 12
3 Channels of Communication 36
4 Evolution and Theories of Communication 59
5 Models of Communication 84
6 Psychology and Communication 115
7 Pedagogy and Communication 149
8 Communication Skills 169
9 Communication: Spoken English 184
10 Communication: Written English 230
11 Emotional Skills 269
12 Interpersonal Effectiveness 275
13 Assertiveness Skills 281
14 Conflict Management and Negotiation Skills 297
15 Team-building Skills 308
16 Time-management Skills 321
Model Question Papers 331
Bhatnagar_FM.indd 5 2011-06-24 1:50:40 PM
Modified Date: Fri, Jun 24, 2011 01:47:29 PM Output Date: Fri, Jun 24, 2011 01:50:38 PM
TEMPLATE Page Number: PB
