Page 9 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

Project Name: Manual for Soft Skills
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viii | Introduction ACE Pro India Pvt. Ltd.

Chapter 2: The fundamental tenet behind all the types of skills is
communication. This chapter deals with the issue of understanding com-
munication. The discussion highlights the meaning and definitions of
communication, along with the dimensions of intrapersonal, interper-
sonal, group, and mass communication. The chapter analyses various mod-
els of communication, its processes, barriers, theories, the basic forms of
non- verbal and verbal communication, and the influencing factors. The
chapter is also a useful critique on the importance of communication in an
academic setting.
Chapter 3: After throwing light on the fundamentals of communication in
chapter 2, chapter 3 acquaints you with the various channels of commu-
nication, providing an in-depth knowledge of the process, qualities, and
the modes of communication. The channels of communication familiar-
ize the reader with the psychological, social, and motivational aspects of
communication, focusing on how communication works. The chapter
further discusses the differences between verbal, non-verbal, and meta com-
munication. This is followed by an evaluation of language and day-to-day
communication, along with an explanation of persuasive communication.
This section will equip the reader with an understanding to select the right
channel of communication for a particular occasion.

Chapter 4: The in-depth study of communication remains incomplete
without the study of the evaluation and theories of communication, which is
the main focus of this chapter. This chapter provides a historical perspective
of communication that deals with an interesting account of the evolution
of communication, its roots, and growth to the modern era of technologi-
cal advancement, including a brief note on the resulting social change. As a
theoretical base is essential for understanding a concept, the chapter incor-
porates the major theories of communication. The aspects included in this
chapter will enhance your knowledge on communication and at the same
time will act as a useful material for research in the same field.

Chapter 5: In order to further understand the mechanism of commu-
nication, chapter 5 familiarizes you with different models that provide
visual explanation of the communication process. With a purpose to avoid
illusiveness generated through rigorous definitions, models of commu-
nication have been discussed to structure a clear grasp of the processes.
Knowledge of the models will help you modify, change, and improve your
own communication. Teachers will find them highly useful to advance their
classroom interactions.
Chapter 6: This chapter deals with the psychology of communication. The
personality of the speaker and the receiver plays an important role in the
communication process. Differences in the traits of personalities affect

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