Page 10 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

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Introduction | ix

communication in various interpersonal settings. The chapter examines
these aspects, along with the role of the self in communication, interpersonal
responses of the persons with low and high self-esteem, motivation, and com-
munication apprehension. The acquaintance with communication psychol-
ogy will assist you to reorient your own personality, understand the attitude
of the listeners or the receivers, and will improve your whole communication
process.

Chapter 7: This chapter will be highly beneficial to teachers as it highlights
pedagogical communication and its components. It describes in detail
some important aspects like the role of a teacher in a teaching and learning
situation, conflicts that take place, and mutual feedback between the teacher
and the taught. The chapter also deals with the issue of supportive peda-
gogical communication, wherein a teacher is considered as a facilitator and
communication is just not a medium of sharing information, but becomes a
supportive interaction between the pedagogue and the students.
Chapter 8: Communication is crucial to professional success of all kinds.
Effective communication is a skill that can be developed by one and all.
Chapter 8 takes into consideration the major barriers to effective commu-
nication such as criticizing, labelling, ordering, moralizing, etc., and the
strategies to overcome them. In addition, this chapter gives some valuable
tips to strengthen your non-verbal and oral communication skills. As good
listening leads to good speaking, the chapter also deals with the dos and
don’ts of an active listening.
Chapter 9: This chapter provides an in-depth account of the spoken
element of communication skills in English. English is an unphonetic
language as it does not maintain link between the written and the spoken
form. Therefore, it is necessary for Indian students to make a systematic
study of the English sound system. This part of the book covers the articu-
lation skills by analyzing the individual sounds of English as represented
by the International Phonetic Alphabet (IPA). It will help you to be familiar
with the pronunciation of English sounds, stress and rhythm in connected
speech, intonation and will provide you with the pronunciation improve-
ment strategies. Professionals will find it helpful as it also deals with pre-
sentation and interviewing skills.

Chapter 10: Writing is a significant feature of communication. In chapter
10, the different aspects of writing as a means of communication have been
dealt with in detail. The discussion elaborates upon the grammatical items
of the English language, miscellaneous errors, and sentence clarity which
will help you to write direct, correct, crisp, and unambiguous sentences. The
vocabulary section will enable you to follow the right technique to enhance
your word power. This unit will be especially rewarding for teachers as it

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