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360 Index

Stabilization rapid development of, 95, Training, 103
areas of, 21 99–100 benefits of, 195–197
defined, 197 traditional, 91–92 in CRM systems, 346
issues during, 200–201 vs. ERP life cycle, 105–107 in ERP implementation, 3, 10,
process of, 198–199, 202–203 Systems 33, 98, 262, 195–197
time for, 198 failures of, 157 importance of, 99, 202,
Standardization, 48, 324 integration of, 38, 46–49 234, 262
Steering committee, 107, 152 “personality” of, 20 need for, 15, 20, 112
Strategic partners, 149 practice on new, 196 as support, 199–201
Subject matter experts (SMEs), See also Legacy systems time for, 18, 197
152, 200–203, 230 Systems integration vs. education, 197
Success dimension, 101 barriers to, 46 Transformation management
Supply chain management benefits of, 48, 51–52 (TM), 161–162
defined, 305 benefits and limitations, 48t Transportation, 308–309
drivers of, 308 challenges of, 52 Trevor Mackenzie, 226
efficiency vs. responsiveness, 324 and ERP, 49–50 Tucker, Robert, 51
and ERP systems, 317–318 limitations of, 49–50
flows in, 309–310 logical vs. physical, 46 U
processes in, 311 physical, 50–51 UC Berkeley, 288
replenishment systems in, 313 steps in, 47t Unforeseen circumstances,
value of, 305 175–176
vs. ERP systems, 317 T United States Army, 161–166
Supply chains Taylor, Kathleen, 226 Universities, ERP architecture
Cisco, 303–304 Teams for, 12
information collaboration, 306f in BPR, 248 University of Massachusetts-
integration dimensions, 319t for ERP, 144 Amherst, 157
Supply webs, 315 implementation, 232–233 Upgrades
typical flows in, 310f members of, 237, 249, 272 cost of, 187
Support project/functional, 152–153 and outsourcing, 268–269
by administrators, 144, 304 in project management, 108 planning for, 276
in ERP systems, 20, 81 projects, 226 process of, 165
five points of, 200–201 sample of organization, UPS Corp., 55–56
and knowledge transfer, 228–229 User IDs, 158, 287
201–203 Teamwork, 40, 141, 229–230,
postproduction, 199–201 234, 248 V
third-party, 119 Third party integration Value, delivering, 101
tiers of, 198 strategic partners, issues Value proposition, 101
Surety bonds, 89 with, 149 Vanilla implementation
SWOT (Strengths,Weakness, Third-party products, 148–149 defined, 95
Opportunities, and Tiers need for, 33–34
Threats), 54 application, 66–79 problems with, 10, 12, 31
Sybase, 150 business, 66–67 and upgrades, 19
Synchronization, 319 data, 66 use of, 112, 155
System development life cycle presentation, 69 Vendors
(SDLC) summary, 82–83 analysis and elimination
analysis phase, 92–94 TJX Companies, Inc., 297–298 of, 174–175
defined, 91 “To be,” in BPR, 248 client professionals of, 235
design phase, 92, 97 Total cost of ownership (TCO), competition between, 169–171
implementation phase, 97 20, 80, 169–170, 174, 176 for CRM packages, 340
investigation phase, 96–97 Total solution, 100–101 ERP system, 171
overview, 81 Toys ‘R’ Us, Inc., 51, 305–306 global selection of, 273