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Index 359

R SAP (Systems Applications and Sharma, Devesh, 140
Rapid Application Development Products) Shipping, errors in, 54–55
Process, 95f ASAP Roadmap, 102–103 Silo information systems
Rapid Re, 95, 102 generally, 25, 170 functional, 38–43, 46,
Readiness, 193–195 in implementation 50–52
Readiness reviews, 193–195, process, 58–59 horizontal, 38–39
205–206 modules from, 62 illustrated, 43
Reality check, 99 software, 16, 25–26, 156 and innovation, 51
Regulations, Sox Compliance and SOX, 288 integration of, 14
and Eu, 286–287 Sarbanes, Paul, 286 overview, 7–8
and ERP systems, 156–157 Sarbanes-Oxley Act (SOX), 64, problems with, 7–8, 36
and ethics, 24 286, 294–295 U.S.Army, 162
in other countries, 279 Eu regulations, 286 usefulness of, 51
privacy, 279–280 Scalability, 71, 75, 81, 276, 342 vertical, 39–40
refusals, 281 Schlesinger, Leonard, 328–329 Smith, Rob, 286
SOX, 287–289 Scope, of project, 233–234 Smithsonian Institute, 239–240
Relational databases, 149 Scope and commitment stage, SOA approach.
Reliability, 71, 76, 270, 275 96–97 enterprise content
Rencken, Larry, 168 Scope creep, 228, 233–234, 236 management, 77–78
Reports, 108 SDLC Web services, 77
Requests for bids (RFB), 174 approach, 92f Software
Requests for information comparing and contrasting with acquisition of, 106–107
(RFI), 173 ERPLC, 106t components for ERP
Requirements gaps, 164–166 traditional methodology, 91f systems, 142–143
ERP approach, 164t Sebastian International, Inc., 268 cost of, 93
Return on investments (ROI), Second guessing, 233 for CRM, 340
49, 58–59 Secure Socket Layer (SSL), 79 customization of, 97, 156
Revenue Collection (RC) Security, 289f defined, 142–143
Processes awareness of, 158, 290 ERP comparison with
example, 254f breaches of, 24, 52, 297–298 others, 94t
Reverse auctions, 315 data, 80–81 ERP vs. PC-based, 93–94
RFID (radio frequency and employees, 289–290 failures of, 158–159
identification), 322–323 in ERP systems, 282–283, 287 management of, 99
benefits of, 323–324 of information, 342–343 modifications to, 10, 19
cost aspects of, 323 Internet, 72 open source, 27, 143
data collection fuction of, management of, 23–24, 321 selection of, 19–20
322–324 monitoring and assessment, 293 specialized integration, 320
hardware used, 323 need for, 267–268 stabilization of, 19–20
on ERP implementation, 322 network, 290–291 subscription-based, 28
software used, 323 and outsourcing, 293, 295 for supply chain
Ricker, Jon, 329 of physical hardware, 290–291 management, 310
Risk, management of, 28–29, in SOA, 76–77 third-party, 20
89, 141 and SOX, 288 trends in, 27–28
Rolls Royce (RR), ERP in tiered systems, 69–70 updates to, 2–3, 19, 170
implementation, 32–34 violations of, 288 Software as a Service (SaaS), 24,
Self-assessment, need for, 141 274–275, 294, 296, 344
S Self-service, 63–64, 84–87 Software Development Kits
Saffo, Paul, 332 Servers, 141–142, 158 (SDKs), 73
Sales force automation (SFA), 341 Service management, 339 Software on-demand (SOD), 275
Sales management, 339 Service-Oriented Architectures Speed-to-market, 328
Sandboxing, 20, 93, 97–98, 170 (SOAs), 27, 69, 74–78 SSA Global, 26, 172