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Index 357

Infor, 26 Internet Architecture, 72–74 manufacturing flow, 311
Information Intranets, use of, 15, 63, 66, 85, in project governance, 108, 141
abuses of, 277–278 87, 342 of projects, 3–4, 21–22
access to, 72–73, 274–276, Intrusion detection, 291–292 pyramid of, 5
281–283 Inventory control, 9, 60, 62, 311 roles of, 176, 233–234
from customers, 324–325 in vertical silos, 39–40
electronic, 55 J Management Pyramid with
integration of, 318–320 Jackson Laboratory, 89–90 information requirements, 5f
phases of, 4–5 K Manufacturing resources planning
sharing, 37–38, 40, 52, 256, (MRP II), 8, 62, 312
258, 277, 281, 319, 326 Kimberly-Clark, 308 Market research, 339, 344
and SOA, 77 King, Abraham Kang, 67 Material requirements planning
in supply chain networks, King, Dianne, 268 (MRP), 8–9
309, 319 Knight, Phil, 261 Matzger, Dirk, 287
timeliness of, 149, 155, 323–324 Knowledge in OPM3, 246 MBH Solutions, 86–87
visibility of, 48 Knowledge management systems, McCormick, 276
Information Systems (IS) 63, 202, 340, 343 Meetings, sample set, 153
architectures of, 44 Knowledge transfer, 99, 119–120, Methodology
components of, 5 201–203, 232, 235, 274 of BPR, 248–250
evolution of, 42–43 L of implementation, 95, 154–155
functionalization of, 44–45, 45f Lane Furniture Company, 336 implementation of, 17–18
in organizations, 4–5 Laptops, security of, 284–285, of SDLC, 91
pyramid, 45 288, 290, 292 Microsoft, and ERP
role of, 8 Lawson, 26, 172 implementation, 16
vs. Information Technology, 4–5 Layering, 65 Microsoft Dynamics, 26
Infrastructure Lead management, 340 modules from, 62
IT requirements, 20, 59, 173 Lead positions, 108–111, Microsoft SQL Server, 26, 36,
requirements for ERP, 68 121–122, 231–233 143, 150
and SOA, 75 Lean Six Sigma, 17 Middleware, 46, 50, 149, 320
team for, 108 Legacy systems Modules
Innovation, 51 in ERP implementation, 20 benefits of, 63
Input phase, 10 ERP linkage across supply finance, 63
Integration chain, 317f human resource (HR), 63
of CRM software, 336–337 overhaul of, 2 inventory management, 62
defined, 148 preserving parts of, 50 nontraditional, 63
of ERP and SCM systems, 320 replacing, 28, 33, 157, 245 procurement, 62, 64
importance of, 325 in supply chain, 317 production, 62
of information, 67 support for, 20 purchasing, 62
interenterprise, 320 License agreements, 175–176 sales and marketing, 63
logical, and ERPs, 49–50 Limited Brands, 327–329 sales and service, 65
in SOA, 77–78 Location, for project, 232 Morality, science of, 277
and supply chain management,
320–323 M N
third-party, 67, 148–149 Maintenance, 15, 30, 72 N-tier client–server architecture,
use of, 339 Malat, Jeff, 276 65, 69
Intellectual property rights, Management Needs assessment
273, 278 commitment of, 107, 232, for ERPs, 20
Interfaces, 74, 148 235, 245–247 Nestlé USA, 58–59
International Association of of contract life cycle, 175 NetLedger Inc., 27
Outsourcing Professionals and ERP systems, 17, 27–28, 76 Networks, 68, 146
(IAOP), 283 information needs of, 4–5 Nike, 261–263