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Index 355

on-demand, 343–345 DB2, 12, 143, 150, 321 components, 10f
processes of, 339–340 Decision-making, process of, components integration, 11f
technology for, 340–341 151, 233 conversion approach, 98f
types of, 337–338 Dell Computers, 41, 46, 49–50, ebusiness and, 14f
Customer service in CRM, 254–255, 314 integrated system, 7f
334–337, 340 BPM system in, 255f life cycle, 18f, 96f
and CVS, 313 Deloitte & Touche Consulting summary phases of life
and e-business, 14 Group, 101 cycle, 100f
feedback from, 335 DeLoof, Dion, 273 system benefits and
importance of, 147, 286 Demand planning system, limitations, 30t
and information, 38 262–263, 313 system research table, 171t
UPS, 42–43 Direct cutover, 99 typical modules, 61f
Customer support, 338 Disaster recovery, 146–147, 158, vendor modules, 62t
Customization 207, 211, 293 versus SCM, 318t
compared with configuration Disney, 332–333 ERP implementation, 98f
approach, 166t Distributed Component Object CSFs and, 116t
cost of, 90, 156–157, 163–165 Model (DCOM), 74 ExploreCO example, 117t
reduction of, 117 Dodge Reports, 350–351 methodology, 18f
support for, 165 Downing, Jack, 36 OilCO example, 116t
CVS (drug store chain), 313 Downsizing, 248, 251, 260 summary of roles, 110t–111t
Downtime, cost of, 68 ERP key vendors
D Driving Growth through Epicor, 26
Data Innovation (Tucker), 51 Infor, 26
access to, 279, 281–282 Drucker, Peter, 41, 268 Lawson, 26
accuracy in, 42, 63, 65, 193, 281 Dubbert, Janet, 267 Microsoft, 26
analysis of, 341 Dunn, Jeri, 58 Oracle, 26
audits of, 295 SAP, 26
cleaning, 33 E SSA Global, 26
on customers, 336–338, 341 E-business ERP market tiers, 25t
encryption of, 295 and ERP, 14–15, 27, 37 E-SCM (e-supply chain
entry of, 3, 37, 54, 191, 197, and supply chain management, management), 312–313,
200, 322 312–314 324–325
flow of, 6, 20, 173, 200, 231, business skills importance Ecosystem, Internet, 303–304
284, 324 (n = 27), 234t EEnterprise system, 36–37
integration of, 7, 14, 37, 49, 52 E-commerce, 51, 312 Electronic data interchange (EDI),
list of leaks, 290, 291t business skills importance 8, 49–50
management of, 235 (n = 27), 234t Electronic Data Services (EDS),
migration of, 21, 144, 146, 213 E-logistics, 315 32–33
property rights of, 281 Enron, 286, 294, 296 Encryption, 292–293
sharing of, 14–15, 24, 58, Enterprise architecture End-user development (EUD), 93
281, 317 mangement implications, 81–82 End-users, defined, 96
“smart,” 55 Enterprise-Level Portal Enterprise 21 Project
tiers of, 66–67 example, 316f (Hershey), 2–3
tracing of, 28 Enterprise systems Enterprise application integration
unlinking, 86 evolution, 9t (EAI), 321–322, 325
Data mining, 279, 281, 295, 336, Enterprise Systems Architecture Enterprise information systems
338, 340, 342 (ESA) model, 60f (EIS), 37
Data Transformation Services E-Procurement, 313–314 Enterprise Integration Patterns
(DTS), 36 ERP (Hohpe), 77
Databases, 149–150 business benefits and Enterprise systems architecture
Davis, George, 2 limitations, 30t (ESA) model, 60