Page 396 -

354 Index

Case studies (continued) team for, 108 security, 290
on Cisco Systems, 303b–304b for the U.S.Army, 162 use of, 3
on ExploreCO, 114b–118b Channel [W], 84–87 in vendor negotiations, 175–176
on FoxMeyer Drugs, 243b Channels, defined, 338 Contract, sample of standard,
on fruit and vegetable ChemConnect, 315 175–176
manufacturer, 177b–181b Chocolate implementation, 19 Contract negotiations, 175–176
Hershey’s Enterprise 21 See also Vanilla implementation Cost-benefit analysis, 85–86
Project, 2b–3b Cisco Systems, 303–304 Costs
on Hewlett-Packard, 205b–206b Clients, defined, 141 of consultants, 23
on Hugger-Mugger, 191b Cline, Jay, 283 of customers, 336
on Jackson Laboratory, Cloud computing (CC) of ERP, 174, 176, 267–268
89b–90b benefits of, 81 hidden, 271
on MBH Solutions, 86b–87b defined, 79 maintenance, 28
Nestlé’s ERP Implementation, drawbacks of, 81 of manual activity, 327
58b–59b enterprise applications in, 79–80 of outsourcing, 271–272
on Nike, 261b–263b limitations, 80 of SaaS, 274
on OilCO, 114b–118b Collaborative design, 314–315 of SDLC, 92
on Plexipave, 349b–351b ComAir, 28, 157 of SOA, 77
Rolls Royce’s ERP Commitment tangible vs. intangible, 105–106
Implementation, 32b–34b and scopes, 98t of transformation
on Smithsonian’s HRMS Communication management, 162
project, 239b–240b in ERP implementation, Council of Supply Chain
on The Federal Energy 18, 59, 163 Management Professionals
Regulatory Commission failure of, 244 (CSCMP), 305
(FERC), 267b importance of, 176 Creativity, limitations on, 48–49
on TJX Companies, Inc., plan for, 109 Credit cards, 279–281, 298
297b–298b during projects, 232 Credit reports, 255, 280
on United States Army, and second guessing, 233 Critical success factors (CSFs),
161b–166b Compiere, 191 115, 233, 240
UPS Corp., Systems Complaint management, 339 CRM
Integration, 54b–56b Complexity architecture, 343f
on Walt Disney, 332b–333b management of, 8, 39–40 business strategy
on Welch Foods, 168b of systems, 72, 90 perspective, 337t
on Wipro, 84b–85b Compliance management, 24 components, 341f
on Zara, 327b–329b Computers evolution of programs, 335f
Celanese, 156 early use of, 43–44 life cycle, 345f
Certification process, 196 laptops, 284–285, 288, 290–293 vendors by size, 342t
Chamberlain, Tom, 191 mainframe, 44 Crowther, James, 303
Change personal, 44 Culture, and offshoring, 272–273
commitment to, 245 Configuration vs. customization, 166 Customer profiling, 340
control of, 236 Conklin, John, 197 Customer relationship
reasons for, 247–248 Consultants management (CRM)
resistance to, 162, 248 contracts with, 244 analysis, 339
sponsorship of, 162 for database administration, 150 architecture of, 342–343
Change management (CM) finding, 232 defined, 334
considerations, 162t in implementation teams, delivery processes of, 338
defined, 246 235–236 at Disney, 333–334
in implementation, 192, 199 module and subject matter evolution of, 334–336
importance of, 23, 112, 233 experts, 230–231 functions of, 340–341
role of, 99 reasons for, 141 implementation of, 345–347
and security, 275 role of, 22–23, 112, 273 life cycle of, 345–346