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358 Index

O relationships in, 269f Processes
Offshoring, 271–273, 277, 283, supply chain management, 311 cross-functional, 41–42
294–295 use of, 23–24, 294 testing and measurement
OilCO, 114–117 and Y2K problems, 269 of, 249–250
OnLine Analytical Processing Oversight, 4 Procurement, 311
(OLAP), 45, 69 Owners, role of, 110, 151, 230 Product life cycle
Online Service System (OSS), 103 chart, 199f
Open Source Software (OSS), P Products development of, 64–65,
27–28, 143 Packard, Dave, 205 311, 314–315
Operation stage, 99 Pal Mickey, 332–334 life cycles of, 26, 317
Oracle/PeopleSoft PAPA (Privacy, Accuracy, Program management vs. project
generally, 26, 171 Property, and Accessibility), management, 228–229
modules from, 62, 72–74 278–279, 282 Program manager, role of, 175
software components, 143t Parallel implementation, 198 Project champions, 115, 117
software for ERP, 28, 143, Partnerships, in supply chain Project executives, 110, 119–120,
145, 168 management, 311 151–153, 227–231
Order fulfillment, 311–312 Passive-aggressiveness, 233 Project leadership, 231–233
Order-to-Sales Process (M/S) Passwords, 290, 292 Project life cycle, 22f
example, 254f Patni Systems, 276 Project management, 22f,
Organization People, 11, 21–22, 143–144 225–237, 227f
of businesses, 4 Performance, measuring, ERP implementation in, 108
functional silos in, 43f 64, 163 mangement implications,
hierarchical model of, 40 Performance management, 64 109–112
matrix structure, 41 Peripherals, 141–142 organizational structure, 108
of a project, 107f Personal Digital Assistants project staff, roles and
project executive, sample, 229f (PDAs), 73, 141 responsibilities of, 109
project management maturity Personnel, turnover in, 184–186, team in, 108–109
model, 247f 196, 235 Project Management Institute
size of, 170 Piggly Wiggle, 156 (PMI), 244, 246
teams, sample, 230f Planning, collaborative, 316 Project Management
theories of, 38 Platforms, issues with, 157–158 Office (PMO)
Organizational Project Portals, 67–68 composition of, 152–153, 244
Management Maturity Model Porter, Michael, 305 organization of, 227–228, 229
(OPM3), 244, 246–247 POSDCORB (Planning, role of, 109, 152–153,
Organizations commitment to Organizing, Staffing, 227–230
ERP systems, 243 Directing, Coordinating, sample organization, 231f
culture of, 20, 76, 141, 162, 271 Reporting, and Budgeting), Project managers, 21, 108, 115,
and people, 21–22 38–39 144, 151–153
role of IS in, 6 Prahalad, C. K., 332 Project methodology
Outbound supply chain Preparation, in BPR, 248 samples, 154f, 192f
accountability (OSCAR), 329 Privacy Project organizations, 107–109
Output phase, 5 and CRM, 336, 347 Projects
Outsourcing laws regarding, 279–280 roles and responsibilities in, 109
assessment factors in, 295 right of, 280–281 start-up of, 232–233
benefits of, 294 in SaaS, 275 teams, 228–229
defined, 271 and SOX, 287 Property principle, 281
drawbacks of, 271 threats to, 280 Prototype development, 93f
of ERP systems, 268 violations of, 287–288 Prototyping, 92–93
implications of, 294–295 Problem solving, 91
to India, 271, 273, 276 Process phase, 4–5 Q
offshore, 272f Process tunnels, 42 Quinn, Gerry, 346