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INDEX

Note: The letters ‘b’, ‘f’, & ‘t’ followed by the locators are referred to boxes, figures, and tables cited in the text

A service-oriented, 74–77 Business process re-engineering
ABC Manufacturing, 226, 227 SOA example, 75f (BPR), 40–41, 94–95, 173,
Accelerated SAP (ASAP), three-tier, 69–72, 71f 244–245, 248–250
102–103 tiered example ERP, 13f framework, 248f
Accenture Systems, 103–104 two-tier, 71–72 See also Business processes
Acceptance authority, 175 types of, 12, 13f, 69–71 Business processes
Accessibility principle, 281 typical ERP model, 142f changing, 155, 247–248
Accountability, 107, 233 understanding systems, 17–18, defined, 8
Accuracy principle, 280 59–60 efficiency of, 16
Acquisition and development, web-based, 74–78 mapping of, 98–99
97–98 Ariba, 314 reengineering of, 23
Air Cargo, Inc. (ACI), 36–37 Arthur Andersen., 286 toolkit for, 103
Aligned approach, 101 “As is,” in BPR, 249 Business process management, 250
Allegiance Healthcare Corp., 270 Assessment in OPM3, 260 “as-is” process map in, 10, 17
Alliances, between businesses, 51 Audit plans, 293, 295 benefits of, 257–258
Amazon, 315, 342 best practices, 252
Analysis and design stage, 97 B comparison with BPR, 251
Anthony, Robert, 39 Back office processing, 86, 87 core processes in, 253–254
API (application program Berry, Russ, 333 defined, 8, 17
interface), 67 BEST (Business Excellence ERP implementation, impact on
Application service providers through Systems business, 10, 17
(ASP), 294, 346 Technology), 58 Gartner study group on,
Application sharing interfaces Best practices 250–251
(API), 67 in ERP software, 61, 248 goals of, 250–251
Application stewards, 152 outsourcing, 270 human intensive processes
Applications Bid process, 174 in, 252
going live, 21 Biometrics, 156 optimization strategies,
life cycles of, 19f Blue Ribbon Sports (BRS), 256–257
sandboxing, 20–22 261–263 process categories, 252t
standards for, 272, 320 Bolt-ons, 164–165 softwares vendors of, 253
Aquatech International Bowerman, Bill, 261 system intensive processes
Corporation, 140 Brand loyalty, 335f, 337 in, 252
Architecture Bullwhip Effect, 312, 319t Business Units, defined, 6
of ERPs, 11–13, 65–77 Business
Info.Net example, 66f continuity of, 158 C
information technology, 102 and e-Business, 14–15 Call centers, 336
information systems, 44f flexibility in, 17 Campaign management, 339
layered, 65–66 global nature of, 5–6 Capability Maturity Model, 23
logical example ERP, 13f skills for, 232–233 Case studies
package-driven, 11 small to medium-size, 27 on ABC Manufacturing, 226b
Server-Centric Internet, Business Integration Methodology Air Cargo’s e Enterprise
Peoplesoft, 73f (BIM), 95, 103–104 System, 36b–37b
server-centric vs. client-centric, Business Process Outsourcing on Aquatech International
73f, 73–74 (BPO), 276, 294 Corporation, 140b

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