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                                      Finance for Non-Financial Managers
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                               General and Administrative Expense: Running the Back Office
                               and Paying the Rent
                               The third common category of expense is general and adminis-
                               trative expense (G&A). This is sort of the “all other” category,
                               because it includes everything not grouped under some other
                               heading. If it’s not production, research, development, engineer-
                               ing, sales, or marketing, then it must be G&A. Examples
                               include the costs of executive salaries, accounting and human
                               resources personnel, many corporate and employee welfare
                               costs, and all the costs of supporting the company’s administra-
                               tive organization. Yep, another cost of doing business.

                               Operating Income: The Basic Business Bottom Line

                               The next important measure of overall profitability, operating
                               income is the profit that comes from doing what the company is
                               in business to do. This key number is not yet the “bottom line”
                               we so often refer to, but it’s close. More importantly, it’s usually
                               the final result of the company’s normal business activities,
                               before unusual, nonrecurring, or financially related items that
                               are often considered incidental to what the company is in busi-
                               ness to do.



                                          Selling a Company Is Not Operating Income
                                         During 2002 IBM was criticized for selling a small subsidiary
                                         company at a profit and recording the profit in its income
                                statement under general and administrative expenses (G&A). Putting that
                                profit into its G&A effectively reduced the G&A expense reported for
                                that year. This is a desirable thing for stockholders to see in a report,
                                because it implies that a presumably ongoing expense has been
                                reduced. In fact, this was a one-time-only item, ongoing G&A had not
                                been reduced, and some stockholders and media reporters felt misled
                                by the presentation. IBM said the profit was so small it was immaterial.
                                But the idea still stuck in the minds of investors and the media, proba-
                                bly because it was seen as still another example of loose financial
                                reporting by public companies, an issue exploding on the news scene
                                at the time.
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