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138 • Green Project Management

1.3 Use an appropriate amount of redundancy to contain the impact
of uncertainty and enhance the stability of the plan: add reserves;
loosen the connections between uncertain tasks; prepare contin-
gency plans for extremely uncertain and crucial tasks.

IMPLEMENTATION
2. Create a Results-Oriented Focus
2.1 Create and maintain a focus; decide what NOT to do.
2.2 Right from the beginning and throughout, focus on results—both
long-term and short-term. In particular, prepare tangible interme-
diate products (e.g., prototypes) that provide you rich and quick
feedback and that the customer can easily understand and assess.
2.3 Develop a pragmatic mode of operation: invest in planning yet be
ready to respond swiftly to frequent, unanticipated events; iden-
tify areas where the search for optimal solutions is worthwhile,
but for the rest of the project be ready to embrace “good enough”
solutions; for repetitive activities or critical areas (i.e., safety),
employ formal/standard work processes; otherwise, employ
those that are informal or ad hoc.

ATTITUDE
3. Develop a Will to Win
3.1 Develop a sense of a mission and “own” the project. (When
needed, engage in politics and work hard to sell your project.)
3.2 When necessary, challenge the status quo and be willing to take
calculated risks.
3.3 Persevere; keep trying until you get it right. Yet, know when it is
time to change course or retreat.

PEOPLE & ORGANIZATION
4. Collaborate through Interdependence and Trust
4.1 Take recruiting very seriously and spend as much energy as pos-
sible on getting the right people.
4.2 Develop trust-based teamwork and make sure that team mem-
bers feel dependent upon each other and share the conviction
that they are mutually responsible for project results.
4.3 Throughout project life, assess team functioning, ensure its align-
ment on project objectives, and renew its energy.