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Intercultural communication in healthcare settings  257


                          doctor–patient communication are enriched by the applied discourse analyst’s
                          conceptual frameworks and analytic gaze. But there the contribution to medi-
                          cine and health studies of interaction analysis is still only partially visible. The
                          most important next step is for applied linguists to be widely published in main-
                          stream medical and health journals.

                          Box 1: Transcription conventions
                          =word=     overlapping talk
                          word= =    latching (one speaker following another with no pause)
                          (.)        micro pause, less than one second
                          (2.0)      estimated length of pause of one second or more, to nearest 0.5 of a
                                     second
                          wor:d      segmental lengthening
                          wor-       truncation
                          [  ]       inaudible speech
                          [word]     unclear speech
                          ((laughs)) non-lexical occurrence
                          {word}     talk overlaid by non-lexical occurrence
                          *          stressed syllable
                          [ac]       accelerated speech
                          [dc]       slown speech
                          [lo]       low pitch register
                          / \        rising – falling pitch movement



                          References

                          Agar, Michael
                            1994    Language Shock. New York: William Morrow.
                          Ahmad, Waqar, E.E. Kernohan and M.R Baker
                            1989    Patients’ choice of general practitioner: Influence of patients’ fluency in
                                    English and the ethnicity and sex of the doctor. Journal of the Royal College
                                    of General Practitioners 39: 153–155.
                          Ainsworth-Vaughn, Nancy
                            1998    Claiming Power in Doctor–Patient Talk. Oxford: Oxford University
                                    Press.
                          Ali, Nasreen
                            2003    Fluency in the consulting room. British Journal of General Practitioners
                                    53: 514–515.
                          Anderson, Joan, Helen Elfert and Magdalene Lai
                            1989    Ideology in the clinical context: chronic illness, ethnicity and the discourse
                                    on normalisation. Sociology of Health and Illness 11(3): 253–278.
                          Atkinson, Paul
                            1995    Medical Talk and Medical Work. London: Sage.
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