Page 578 - Handbooks of Applied Linguistics Communication Competence Language and Communication Problems Practical Solutions

556 Index

mutual cognitive environment 47–8, ostensive stimuli 45, 46, 51
49–50, 51 “otherness” 2, 127, 134
mutual cultural environment 50, 51 overt communication 47
Muzicant, Ariel 385–8

P
N
Papua New Guinea 204
Naotsuka, Reiko 133 paraverbal communication 500–1; see
nation building 209, 304–5, 405–6 also Aboriginal silence in legal contexts
national identity 303, 304–5, 426–8, Parsons, Talcott 304
432–3, 452 participation structures 134
national languages 206 pathos 178–9, 183, 184, 187, 189, 191
Ndoleriire, Oswald K. 214, 215 Pauwels, Anne 246
Nees, Greg 264 Peck, Jennifer J. 456
Netherlands 331, 428 Pennycook, Alastair 289, 297
Neuroticism 88, 89 performativity 453–5, 456
New Zealand: interpreters 220, 225; personal identity 415, 416, 419, 451
see also authentic workplace talk; personality: Five-Factor Model 88
humour in multicultural workplaces; personhood 176–7, 192
Wellington Language in the Workplace personnel selection 87
Project Phelan, A. 353
Newcomb, Horace 331 Philippines 343, 347–8, 350, 352–3, 354
Nigeria: language policy 209 Philips, Susan 134
Nolan, Francis 58 Philo, Greg 332
non-verbal communication 131, 143 n6, Piaget, Jean 82
501 pidgins 199, 200–1, 204, 212
Northern Ireland Health and Social Ser- Pike, Kenneth 278
vices Interpreting Service 222, 223 PLEDGE project (Patients with Limited
noticing 166, 526, 528–30 English and Doctors in General Prac-
Nuclear English 205 tice) 249–55
– patient-centredness 250–2
– presentation of self and symptoms
252–5
O
– topic management 252
Ochs, Elinor 252, 457 politeness 104–6, 154, 174, 191, 192
Oechsler, Walter A. 504 Pölzl, Ulrike 205, 206
Oerter, Rolf 417, 418 Pomerantz, Anita 133–4
Office of Ethnic Affairs, New Zealand positioning 425
220, 225 Potter, W. James 324, 325
official languages 206 power and dominance 363–4, 395–409
Ogden, Charles K. 202 – agents and clients 399
Olebe, Margaret 480t – asymmetrical situations 399, 400–9
openness 81, 82, 85 – cultural apparatus and its role 397–400
Orientalist discourses 352, 353, 354 – culture 396–7
O’Rourke, Kate 347, 348, 350 – difference approach to diversity
ostensive-inferential communication 289–90
33–4, 45, 47 – ethnocentrism 400–2, 404–5, 409