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Credit Management Process 167

Figure 5-48: Processing customer payment

Demo 5.9: Process payment for an invoice

CREDIT MANAGEMENT PROCESS
In our discussion of the fulfi llment process, we assumed that the customer
has suffi cient credit. In this section we briefl y discuss the credit management
process, which businesses use to assess whether a customer should be granted
credit to purchase and receive goods prior to payment. The credit manage-
ment process can be confi gured to make this assessment at three points dur-
ing the fulfi llment process: (1) when the sales order is created or changed, (2)
when the delivery is authorized (delivery document created) or changed, and

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