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164 CHAPTER 5 The Fulfi llment Process

Billing has potential consequences in management accounting or con-
trolling. For example, profi tability analysis uses revenue data from the billing
step that are recorded via a controlling document. Finally, billing generates
updates to several sales documents, such as sales orders and deliveries, the
customer’s credit account, and statistics (information structures) in the sales
information system.

Demo 5.8: Process billing for a sales order

PAYMENT
The fi nal step in the fulfi llment process is the receipt of payment from the
customer. The payment is applied to the appropriate open items—that is, items
that have not yet been paid—in the customer’s account. The elements of the
payment step are diagrammed in Figure 5-44.

Figure 5-44: Elements of the payment step

Data
When a company receives payment from a customer, it retrieves the customer
account to identify the open items. It then applies the payment to these items.
Therefore, the payment step involves customer master data as well as organi-
zational data.

Figure 5-45: Data in a payment document

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