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ENDNOTES

Chapter 1
1. Unpublished study by Manchester Partners International, 1997 to 1998. See also the Cor-
porate Executive Board, Learning and Development Roundtable, Leadership Transition
Series, 2005, which is a valuable point of reference about the risk of underperformance of
new leaders and the ripple effect that underperformance has on others and their organiza-
tion. See also the results of a study by the Center for Creative Leadership, as cited in the
June 22, 1998, Fortune magazine article “Don’t Blow Your New Job,” by Anne Fisher.
Polling of participants in our seminars entitled “Navigating Your Leadership Transitions”
that we taught throughout the United States from January 2009 through February 2010.
2. The expression “for which forgiveness will not be granted” was coined by Raymond
Harrison, Ph.D., in describing the importance of delivering on the several most
important objectives during your first year in a leadership role.
3. Jim Collins, Good to Great, HarperCollins, New York, 2001, p. 41.
4. Comments by Dick Clark, CEO, Merck and Co., in an article from Management
Today.com by John Weeks, INSEAD, June, 1, 2006; www.russellreynolds.com/content/
corporate-culture-becoming-science.
5. See “Top Companies for Leaders,” Fortune-Hewitt Study, 2009.
Chapter 2
1. “A Timeline for Ford Motor Company,” NPR Web site, January 23, 2006.
2. “Ford Cut Deal on Health Care Benefits,” The Washington Post, February 24, 2009.
Chapter 4
1. Jim Collins, Good to Great, HarperCollins, New York, 2001, p. 41.
2. Adapted with permission from the original work completed by Martin Seldman, Ph.D.
3. Adapted from James H. Shonk, Working in Teams, Amacom, New York, 1982, pp.
8–16. Used with permission.
4. See Patrick Lencioni, The Five Dysfunctions of a Team, Jossey-Bass, San Francisco,
2002.
5. See Conference Board, I Can’t Get No . . . Job Satisfaction, That Is: America’s Unhappy
Workers, Conference Board Research Report R-1459-09-RR, January 5, 2010.

Chapter 5
1. The source of this parable is not known. The authors first encountered it as part of
course material at F. Hoffman-La Roche Ltd., Nutley, N.J.

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