Page 128 - Lean six sigma demystified
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Chapter 3 a Fa S ter Ho S pita L in Five D ay S 107
Quiz
1. Lean can help hospitals reduce
a. patient wait times.
B. medical mistakes and errors.
C. adverse events.
D. all of the above
2. In a service business like health care, the Lean mindset shift is from
a. optimizing physician’s time to optimizing patient’s experience.
B. better clinicians to better systems.
C. functional silos to service.
D. all of the above.
3. To achieve better care, hospitals (and any service business) need
a. more workers (e.g., nurses).
B. less walking.
C. more time.
4. To make a service business like a hospital faster, make
a. employees work harder and faster.
B. managers help when there’s a heavy load.
C. the customer (e.g., patient) experience faster.
