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14 Contents

and Key Performance Indicators 566 • Portfolio Analysis 566 • Scoring
Models 567
14.3 Establishing the Business Value of Information Systems 567
Information System Costs and Benefits 568 • Real Options Pricing
Models 570 • Limitations of Financial Models 571
14.4 Managing Project Risk 571
Dimensions of Project Risk 571 • Change Management and the Concept of
Implementation 572 • Controlling Risk Factors 574
◆ Interactive Session: Organizations Westinghouse Electric Takes on the Risks of
a “Big Bang” Project 578
Designing for the Organization 579 • Project Management Software
Tools 580
Learning Track Modules: Capital Budgeting Methods for Information System
Investments, Information Technology Investments and Productivity, Enterprise
Analysis (Business Systems Planning) and Critical Success Factors 581
Review Summary 582 • Key Terms 582 • Review Questions 583 • Discussion
Questions 583 • Hands-On MIS Projects 583 • Video Cases 585 • Collaboration
and Teamwork Project 585
◆ Case Study: NYCAPS and CityTime: A Tale of Two New York City IS
Projects 586

Chapter 15 Managing Global Systems 590

(available on the Web at www.pearsonglobaleditions.com/laudon,
"Instructor Resources")

◆ Opening Case: L’Oréal’s Global Makeover 15-1
15.1 The Growth of International Information Systems 15-3
Developing an International Information Systems Architecture 15-4 • The
Global Environment: Business Drivers and Challenges 15-5 • State of the
Art 15-8
15.2 Organizing International Information Systems 15-9
Global Strategies and Business Organization 15-9 • Global Systems to Fit
the Strategy 15-10 • Reorganizing the Business 15-11
15.3 Managing Global Systems 15-12
A Typical Scenario: Disorganization on a Global Scale 15-12 •
Global Systems Strategy 15-13 • The Management Solution:
Implementation 15-15
◆ Interactive Session: Organizations Hasbro Develops a Global Systems
Strategy 15-17
15.4 Technology Issues and Opportunities for Global Value Chains 15-19
Computing Platforms and Systems Integration 15-19 • Connectivity 15-20
• Software Localization 15-21
◆ Interactive Session: Management CombineNet ASAP Helps Primark Manage Its
Global Supply Chain 15-23

MIS13_StudentEdition_Global.indd 14 1/17/2013 2:39:29 PM