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10 Contents

Legal and Regulatory Requirements for Electronic Records
Management 338 • Electronic Evidence and Computer Forensics 339
8.3 Establishing a Framework for Security and Control 340
Information Systems Controls 340 • Risk Assessment 341 • Security
Policy 342 • Disaster Recovery Planning and Business Continuity
Planning 343 • The Role of Auditing 344
8.4 Technologies and Tools for Protecting Information Resources 345
Identity Management and Authentication 345 • Firewalls, Intrusion
Detection Systems, and Antivirus Software 347 • Securing Wireless
Networks 349 • Encryption and Public Key Infrastructure 349 • Ensuring
System Availability 350 • Security Issues for Cloud Computing and the
Mobile Digital Platform 352 • Ensuring Software Quality 353
◆ Interactive Session: Technology MWEB Business: Hacked 354
Learning Track Modules: The Booming Job Market in IT Security, The Sarbanes-
Oxley Act, Computer Forensics, General and Application Controls for Information
Systems, Management Challenges of Security and Control, Software Vulnerability
and Reliability 356
Review Summary 357 • Key Terms 358 • Review Questions 358 • Discussion
Questions 359 • Hands-On MIS Projects 360 • Video Cases 361 • Collaboration
and Teamwork Project 361
◆ Case Study: Information Security Threats and Policies in Europe 362

Part Three Key System Applications for the Digital Age 365

Chapter 9 Achieving Operational Excellence and Customer Intimacy:
Enterprise Applications 366

◆ Opening Case: Technology Helps Nvidia Anticipate the Future 367
9.1 Enterprise Systems 369
What Are Enterprise Systems? 369 • Enterprise Software 370 • Business
Value of Enterprise Systems 371
9.2 Supply Chain Management Systems 372
The Supply Chain 372 • Information Systems and Supply Chain
Management 374 • Supply Chain Management Software 376 • Global
Supply Chains and the Internet 376
◆ Interactive Session: Organizations DP World Takes Port Management to the
Next Level with RFID 377
Business Value of Supply Chain Management Systems 379
9.3 Customer Relationship Management Systems 381
What Is Customer Relationship Management? 381 • Customer Relationship
Management Software 382 • Operational and Analytical CRM 386 •
Business Value of Customer Relationship Management Systems 386
9.4 Enterprise Applications: New Opportunities and Challenges 387
Enterprise Application Challenges 387 • Next-Generation Enterprise
Applications 388

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