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6 Contents

Systems for Linking the Enterprise 83
◆ Interactive Session: Management Piloting Procter & Gamble from Decision
Cockpits 84
E-Business, E-Commerce, and E-Government 87
2.3 Systems for Collaboration and Social Business 88
What is Collaboration? 88 • What Is Social Business? 89 • Business
Benefits of Collaboration and Social Business 90 • Building a Collaborative
Culture and Business Processes 91 • Tools and Technologies for
Collaboration and Social Business 92
2.4 The Information Systems Function in Business 98
The Information Systems Department 99 • Organizing the Information
Systems Function 100
Learning Track Modules: Systems from a Functional Perspective, IT Enables
Collaboration and Teamwork, Challenges of Using Business Information Systems,
Organizing the Information Systems Function, Occupational and Career Outlook
for Information Systems Majors 2012–2018 100
Review Summary 101 • Key Terms 102 • Review Questions 102 • Discussion
Questions 103 • Hands-On MIS Projects 103 • Video Cases 104 • Collaboration
and Teamwork Project 104
◆ Case Study: Modernization of NTUC Income 105

Chapter 3 Information Systems, Organizations, and Strategy 108

◆ Opening Case: Will Sears’s Technology Strategy Work This Time? 109
3.1 Organizations and Information Systems 111
What Is an Organization? 112 • Features of Organizations 114
3.2 How Information Systems Impact Organizations and Business Firms 119
Economic Impacts 119 • Organizational and Behavioral Impacts 120 •
The Internet and Organizations 123 • Implications for the Design and
Understanding of Information Systems 123
3.3 Using Information Systems to Achieve Competitive Advantage 123
Porter’s Competitive Forces Model 124 • Information System Strategies
for Dealing with Competitive Forces 125 • The Internet’s Impact on
Competitive Advantage 128
◆ Interactive Session: Organizations Technology Helps Starbucks Find New Ways
to Compete 129
The Business Value Chain Model 131
◆ Interactive Session: Technology Automakers Become Software Companies 134
Synergies, Core Competencies, and Network-Based Strategies 136
3.4 Using Systems for Competitive Advantage: Management Issues 140
Sustaining Competitive Advantage 140 • Aligning IT with Business
Objectives 141 • Managing Strategic Transitions 142
Learning Track Module: The Changing Business Environment for Information
Technology 142
Review Summary 142 •Key Terms 143 • Review Questions 143 • Discussion
Questions 144 • Hands-On MIS Projects 144 • Video Cases 146 • Collaboration
and Teamwork Project 146

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