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Complete Contents

Part One Organizations, Management, and the Networked

Enterprise 31

Chapter 1 Information Systems in Global Business Today 32

◆ Opening Case: Efficiency in Wood Harvesting with Information Systems 33
1.1 The Role of Information Systems in Business Today 35
How Information Systems are Transforming Business 35 • What’s New
in Management Information Systems? 36 • Globalization Challenges and
Opportunities: A Flattened World 38
◆ Interactive Session: Management Running the Business from the Palm of Your
Hand 39
The Emerging Digital Firm 41 • Strategic Business Objectives of
Information Systems 42
1.2 Perspectives on Information Systems 45
What Is an Information System? 45 • Dimensions of Information
Systems 48 • It Isn’t Just Technology: A Business Perspective on
Information Systems 52
◆ Interactive Session: Technology UPS Competes Globally with Information
Technology 53
Complementary Assets: Organizational Capital and the Right Business
Model 56
1.3 Contemporary Approaches to Information Systems 58
Technical Approach 58 • Behavioral Approach 58 • Approach of This Text:
Sociotechnical Systems 59
Learning Track Modules: How Much Does IT Matter?, Information Systems and
Your Career, The Mobile Digital Platform 61
Review Summary 62 • Key Terms 63 • Review Questions 63 • Discussion
Questions 64 • Hands-On MIS Projects 64 • Video Cases 65 • Collaboration and
Teamwork Project 65
◆ Case Study: Mashaweer 66

Chapter 2 Global E-business and Collaboration 70

◆ Opening Case: Telus Embraces Social Learning 71
2.1 Business Processes and Information Systems 73
Business Processes 73 • How Information Technology Improves Business
Processes 75
2.2 Types of Information Systems 75
Systems for Different Management Groups 76
◆ Interactive Session: Technology Schiphol International Hub 78
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