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Brief Contents

Part One Organizations, Management, and the Networked
Enterprise 31

Chapter 1 Information Systems in Global Business Today 32
Chapter 2 Global E-Business and Collaboration 70
Chapter 3 Information Systems, Organizations, and Strategy 108
Chapter 4 Ethical and Social Issues in Information Systems 150

Part Two Information Technology Infrastructure 191
Chapter 5 IT Infrastructure and Emerging Technologies 192
Chapter 6 Foundations of Business Intelligence: Databases and Information

Management 238
Chapter 7 Telecommunications, the Internet, and Wireless Technology 276
Chapter 8 Securing Information Systems 322

Part Three Key System Applications for the Digital Age 365

Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise
Applications 366
Chapter 10 E-Commerce: Digital Markets, Digital Goods 400
Chapter 11 Managing Knowledge 446
Chapter 12 Enhancing Decision Making 482

Part Four Building and Managing Systems 515

Chapter 13 Building Information Systems 516
Chapter 14 Managing Projects 556
Chapter 15 Managing Global Systems 590
(available on the Web at www.pearsonglobaleditions.com/laudon)

References 591
Glossary 607
Indexes 621

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