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8 Contents

The Mobile Digital Platform 210 • Consumerization of IT and BYOD 210 •
Grid Computing 211 • Virtualization 211
◆ Interactive Session: Management Should You Use Your iPhone for Work? 212
Cloud Computing 213 • Green Computing 216 • High-Performance and
Power-Saving Processors 216
◆Interactive Session: Organizations Nordea Goes Green with IT 217
Autonomic Computing 218
5.4 Contemporary Software Platform Trends 219
Linux and Open Source Software 219 • Software for the Web: Java, HTML,
and HTML5 219 • Web Services and Service-Oriented Architecture 221 •
Software Outsourcing and Cloud Services 223
5.5 Management Issues 225
Dealing with Platform and Infrastructure Change 225 • Management and
Governance 226 • Making Wise Infrastructure Investments 226
Learning Track Modules: How Computer Hardware and Software Work, Service
Level Agreements, The Open Source Software Initiative, Comparing Stages in IT
Infrastructure Evolution, Cloud Computing 229
Review Summary 230 • Key Terms 231 • Review Questions 231 • Discussion
Questions 232 • Hands-On MIS Projects 232 • Video Cases 233 • Collaboration
and Teamwork Project 233
◆ Case Study: Should Businesses Move to the Cloud? 234

Chapter 6 Foundations of Business Intelligence: Databases and
Information Management 238

◆ Opening Case: BAE Systems 239
6.1 Organizing Data in a Traditional File Environment 241
File Organization Terms and Concepts 241 • Problems with the Traditional
File Environment 242
6.2 The Database Approach to Data Management 244
Database Management Systems 244 • Capabilities of Database Management
Systems 249 • Designing Databases 251
6.3 Using Databases to Improve Business Performance and Decision
Making 254
The Challenge of Big Data 254 • Business Intelligence Infrastructure 254 •
Analytical Tools: Relationships, Patterns, Trends 257
◆ Interactive Session: Technology Big Data, Big Rewards 261
Databases and the Web 262
◆ Interactive Session: Organizations Controversy Whirls Around the Consumer
Product Safety Database 264
6.4 Managing Data Resources 265
Establishing an Information Policy 265 • Ensuring Data Quality 266
Learning Track Modules: Database Design, Normalization, and Entity-
Relationship Diagramming, Introduction to SQL, Hierarchical and Network Data
Models 267

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