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Contents 7

◆ Case Study: Can This Bookstore Be Saved? 147

Chapter 4 Ethical and Social Issues in Information Systems 150

◆ Opening Case: Ethical Issues Facing the Use of Technologies for the Aged
Community 151
4.1 Understanding Ethical and Social Issues Related to Systems 153
A Model for Thinking About Ethical, Social, and Political Issues 155 • Five
Moral Dimensions of the Information Age 155 • Key Technology Trends
That Raise Ethical Issues 156
4.2 Ethics in an Information Society 159
Basic Concepts: Responsibility, Accountability, and Liability 159 • Ethical
Analysis 160 • Candidate Ethical Principles 161 • Professional Codes of
Conduct 161 • Some Real-World Ethical Dilemmas 162
4.3 The Moral Dimensions of Information Systems 162
Information Rights: Privacy and Freedom in the Internet Age 162 •
Property Rights: Intellectual Property 169
◆ Interactive Session: Technology Life on the Grid: iPhone Becomes iTrack 170
Accountability, Liability, and Control 174 • System Quality: Data
Quality and System Errors 176 • Quality of Life: Equity, Access, and
Boundaries 176
◆ Interactive Session: Organizations Monitoring in the Workplace 179
Learning Track Module: Developing a Corporate Code of Ethics for Information
Systems 183
Review Summary 184 • Key Terms 184 • Review Questions 185 • Discussion
Questions 185 • Hands-On MIS Projects 185 • Video Cases 187 • Collaboration
and Teamwork Project 187
◆ Case Study: Facebook: It’s About the Money 188

Part Two Information Technology Infrastructure 191

Chapter 5 IT Infrastructure and Emerging Technologies 192

◆ Opening Case: Reforming the Regulatory System for Construction Permits 193
5.1 IT Infrastructure 195
Defining IT Infrastructure 195 • Evolution of IT Infrastructure 197 •
Technology Drivers of Infrastructure Evolution 201
5.2 Infrastructure Components 206
Computer Hardware Platforms 207 • Operating System Platforms 207 •
Enterprise Software Applications 208 • Data Management and Storage 208
• Networking/Telecommunications Platforms 208 • Internet Platforms 209
• Consulting and System Integration Services 209
5.3 Contemporary Hardware Platform Trends 210

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