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Chapter 8: Securing Information Systems
You’re on LinkedIn? Watch Out!
Stuxnet and the Changing Face of Cyberwarfare
MWEB Business: Hacked
Information Security Threats and Policies in Europe
Chapter 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
Technology Helps Nvidia Anticipate the Future
DP World Takes Port Management to the Next Level with RFID
Customer Relationship Management Heads to the Cloud
Summit Electric Lights Up with a New ERP System
Chapter 10: E-Commerce: Digital Markets, Digital Goods
Groupon’s Business Model: Social and Local
Location-Based Marketing and Advertising
Social Commerce Creates New Customer Relationships
To Pay or Not to Pay: Zagat’s Dilemma
Chapter 11: Managing Knowledge
Designing Drugs Virtually
Albassami's Job is not Feasible without IT
Firewire Surfboards Lights Up with CAD
Knowledge Management and Collaboration at Tata Consulting Services
Chapter 12: Enhancing Decision Making
Moneyball: Data-Driven Baseball
Analytics Help the Cincinnati Zoo Know Its Customers
Colgate-Palmolive Keeps Managers Smiling with Executive Dashboards
Zynga Wins with Business Intelligence
Chapter 13: Building Information Systems
New Systems and Business Processes Put MoneyGram “On the Money”
Burton Snowboards Speeds Ahead with Nimble Business Processes
What Does It Take to Go Mobile?
Honam Petrochemical’s Quest for Better Management Reports
Chapter 14: Managing Projects
Nu Skin’s New Human Resources System Project Puts People First
Austin Energy’s Billing System Can’t Light Up
Westinghouse Electric Takes on the Risks of a “Big Bang” Project
NYCAPS and CityTime: A Tale of Two New York City IS Projects
Chapter 15: Managing Global Systems
L’Oréal’s Global Makeover
Hasbro Develops a Global Systems Strategy
CombineNet ASAP Helps Primark Manage Its Global Supply Chain
Sherwin-Williams Paints the World
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