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Chapter 8: Securing Information Systems
           You’re on LinkedIn? Watch Out!
           Stuxnet and the Changing Face of Cyberwarfare
           MWEB Business: Hacked
           Information Security Threats and Policies in Europe


           Chapter 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
           Technology Helps Nvidia Anticipate the Future
           DP World Takes Port Management to the Next Level with RFID
           Customer Relationship Management Heads to the Cloud
           Summit Electric Lights Up with a New ERP System


           Chapter 10: E-Commerce: Digital Markets, Digital Goods
           Groupon’s Business Model: Social and Local
           Location-Based Marketing and Advertising
           Social Commerce Creates New Customer Relationships
           To Pay or Not to Pay: Zagat’s Dilemma


           Chapter 11: Managing Knowledge
           Designing Drugs Virtually
           Albassami's Job is not Feasible without IT
           Firewire Surfboards Lights Up with CAD
           Knowledge Management and Collaboration at Tata Consulting Services


           Chapter 12: Enhancing Decision Making
           Moneyball: Data-Driven Baseball
           Analytics Help the Cincinnati Zoo Know Its Customers
           Colgate-Palmolive Keeps Managers Smiling with Executive Dashboards
           Zynga Wins with Business Intelligence


           Chapter 13: Building Information Systems
           New Systems and Business Processes Put MoneyGram “On the Money”
           Burton Snowboards Speeds Ahead with Nimble Business Processes
           What Does It Take to Go Mobile?
           Honam Petrochemical’s Quest for Better Management Reports


           Chapter 14: Managing Projects
           Nu Skin’s New Human Resources System Project Puts People First
           Austin Energy’s Billing System Can’t Light Up
           Westinghouse Electric Takes on the Risks of a “Big Bang” Project
           NYCAPS and CityTime: A Tale of Two New York City IS Projects


           Chapter 15: Managing Global Systems
           L’Oréal’s Global Makeover
           Hasbro Develops a Global Systems Strategy
           CombineNet ASAP Helps Primark Manage Its Global Supply Chain
           Sherwin-Williams Paints the World








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