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LIST OF TABLES AND

FIGURES

Tables
1.1 Perspectives on knowledge work compared 18
1.2 Mode 1 and Mode 2 knowledge production 22
1.3 Core concepts 25
2.1 Types of knowledge-intensive fi rm 30
2.2 The bureaucracy and the adhocracy compared 36
2.3 Organizing templates that characterize
high-tech knowledge-intensive fi rms 37
4.1 Summary of the advantages and disadvantages
of collaborative work 92
6.1 The challenges posed by knowledge
work for HRM policy 130
8.1 Contrasting views of social networks 169
9.1 Service innovations and challenges for
managing knowledge work 191
Figures

1.1 A knowledge ‘Hierarchy’ (e.g. Ackoff, 1989) 3
1.2 The SECI model (after Nonaka, 1994) 8
1.3 Forms of knowledge – Spender’s framework 10
1.4 Organizations and types of knowledge (after Blackler, 1995) 11
4.1 Framework for managing knowledge across boundaries 84
5.1 Learning and knowledge boundaries 109
5.2 Complex project contexts 115
9.1 The purpose of innovation 190
9.2 The linear view of the innovation process 192
9.3 A processual view of innovation
(e.g. after Clark et al., 1992) 196
9.4 Dynamics of networked innovation (after Swan and
Scarbrough, 2005) 206
9.5 An opening innovation system 208

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