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INTRODUCING KNOWLEDGE

WORK: PROCESSES,

PURPOSES AND CONTEXTS

Chapter Outline
>> Learning Outcomes >> Scientific Management as
>> Introduction Knowledge Management
>> What Is Knowledge? >> Managing Knowledge in the
>> Structural Perspectives and Types of ‘ Information Age’
Knowledge >> What Is Knowledge Work?
>> Process and Practice Perspectives: >> Conclusions
Knowledge and Knowing >> Summary of Key Learning Points
>> Perspectives Compared

Learning Outcomes
At the end of this chapter you should be able to:
➡ Define core concepts – knowledge, organizational knowledge, knowledge work,
Knowledge Management and innovation – as used in this book.
➡ Understand different perspectives on knowledge and the importance of these for
approaches to managing knowledge work.
➡ Understand the nature and characteristics of knowledge work and the role of
knowledge workers within organizations.
➡ Understand the history behind managing knowledge in organizations since the
turn of the twentieth century.
➡ Understand the broad issues critical to the management of knowledge and knowledge
workers, which will be explored in depth in the remainder of the book.

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6/5/09 6:56:36 AM
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9780230_522015_02_cha01.indd 1 6/5/09 6:56:36 AM