Page 106 - Perfect Phrases for Motivating and Rewarding

can laugh at ourselves, telling those jokes gives mixed signals
to others.
■ The evolution of your workforce requires sensitivity to multiple
holidays.
■ Understand and explain, when necessary, that levels of eye
contact and personal space are different in various cultures
and that body language we would take as clear cues from
Americans may not mean the same when expressed by
someone from another culture.

Motivational Phrases

■ “We’re lucky to have such diversity among us. The more
perspectives we have, the greater our advantage.”
■ “We will not tolerate racial or religious slurs. I’ve spoken with
Lynette. If anyone ever makes you uncomfortable again,
please tell me so I can resolve the situation.”
■ “Many of our clients are not used to your accent. If you try
speaking just a little bit more slowly, you might notice a
big difference in how well people understand. I know it’s
frustrating when you have to repeat yourself.”
■ “I understand that you feel like an outsider when you walk
onto the dock and everyone is speaking Spanish, but you’re
only passing through and they all speak Spanish more
comfortably than English. I’ll talk to them about making you
feel comfortable, but speaking in their native language is the
most efficient way for them to communicate with each other.”
■ “We’re offering English classes for employees and Spanish
classes for supervisors.”
■ “Our workforce has changed dramatically. We will provide
cultural diversity seminars to help each of us understand the
nuances of one another’s cultures.”
■ “When you order sandwiches for meetings, please select some
vegetarian options, including nondairy, to ensure that there’s
something for everyone.”

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