Page 110 - Perfect Phrases for Motivating and Rewarding

■ “When suggesting something new, don’t put down the old.
Be careful in your phrasing. People may take it personally and
feel put down. When you present new ideas, you don’t want to
start by putting people on the defensive.”
■ “Barbara has been here a long time. You’ll never gain her
respect without showing yours.”
■ “I’m impressed with your training. It took me a few years in the
business to get to the level you’re at now.”
■ “Many management trainees in this company have the same
level of technical skill that you have. Your way of making
people feel valued is your unique edge.”
■ “The board is open to new ideas as long as they’re presented
in a traditional format. Observe another meeting as you
prepare your presentation.”
■ “Seniority weighs very heavily with upper management. Get
some experienced staffers on your side before you go in.”
■ “I understand that you’re upset about senior employees who
refer to you as ‘kid.’ Have you asked them not to? I’m sure they
mean well and will make the effort to stop if you tell them it
makes you uncomfortable. If you tell them and they continue,
let me know.”
■ “I know you’re eager to get ahead. We do carefully consider
those with seniority when filling management positions.
We’re a very loyal company and that’s one way we can show
appreciation for those who have stuck with us over the years,
but you do have upward mobility opportunities. Let’s meet to
talk about your future.”
■ “Please share your knowledge from prior experiences and
work with us to determine what’s relevant to our present
circumstances.”
■ “When you resent a request from or behavior by a young new
employee, consider whether your expectation or judgment is
based on your own past experience. Ask yourself whether the
belief you formed is still valid. Is your expectation reasonable?”

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