Page 113 - Perfect Phrases for Motivating and Rewarding

■ “You have so much talent, but something seems to be holding
you back. I’d like to discuss this with you. Is there anything I
can do?”
■ “You say you’re getting bored with your job. What changes
would motivate you?”
■ “What would make this job (or specific task) more interesting/
challenging for you?”
■ “You seem overwhelmed by this project. Why not break it
down? Where would you start?”
■ “I know that is repetitive work, but without it, our
department would be in big trouble.”
■ “Small steps lead to great achievements.”
■ “Your role in our organization is more valuable than you may
realize. When you walk past any customer during your day,
please smile and say, ‘Hello.’ Your interactions are important.”
■ “Never lose your long-range vision.”
■ “A clean environment is important to everyone. That makes
your role particularly important.”
■ “It may seem like a small thing, but greeting
(guests, tenants, shoppers, clients . . .) makes a big difference.”
■ “I appreciate your staying on top of routine maintenance
problems. You save us time and the company money.”
■ “I was impressed with the way you handled
(the crowd, the complaint, the confusion . . .) today. Good
work!”

The Motivational Mindset—Career Underachievers

■ Be certain that employees are aware of possible upward
moves and their access to the steps that lead to those moves.
■ Always ask when you see potential and encourage if you see
a glimmer of interest. However, don’t make a mission out of
making your dreams come true for someone else. Respect
employees’ choices, and let them feel good about where
they are.

100