Page 117 - Perfect Phrases for Motivating and Rewarding

■ Overachievers may want the next position so badly that
they plow ahead without pausing for training or asking
questions. When delegating, be clear about the importance of
checkpoints and questions during the learning process.
■ Do not allow employees to set themselves up in a supervisory
role over others.

Motivational Phrases—Reckless Overachievers

■ “Great work! Did everyone on the team get a chance to
review it?”
■ “Thank you for working so late last night. This is outstanding
work! I know your team members were geared up to work
on this during business hours. Please show this to them to
review and finalize the details together. Again, great work, but
I encourage you not to go it alone next time.”
■ “I appreciate the work you did on Project Q. At the same time,
I still need Project A completed by 3 P.M. on Thursday. How is
that coming? A is the priority now, and if you can give it the
same energy you put into Q, we’ll be in great shape. Thanks.”
■ “I can’t believe how quickly you finished the inventory! As you
know, accuracy is critical. Did you check it over? Has anyone
else helped you with a final check?”
■ “I expected that repair to continue into next week. Well done!
Take a long lunch. You deserve it.”
■ “I know how well you can multitask. Often it’s necessary. When
serving a customer, though, the best course is to focus on the
customer. Almost anything else can wait.”
■ “I notice that you posted for department manager. I hope you
get the job. I’d be happy to chat with you about what you
might expect in that role.”
■ “I’m sure you know there’s a sales manager position opening
up. Your sales skills are outstanding and produce great income
for you and the company. I hope you decide to stay in your

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