Page 118 - Perfect Phrases for Motivating and Rewarding

active role on the sales team. I don’t see you behind a desk
pushing papers.”
■ “One of Martin’s clients told him you said he was unavailable
yesterday, but he never knew the call came in. I know we’re
in a competitive industry, but trust among colleagues
is important. Your last company may have done things
differently, but I think you’ll enjoy the benefits of the
cooperative environment we’ve created.”
■ “You were right about the return policy and your jumping in
was important. However, I encourage you to be more tactful
when correcting a coworker, especially in front of a customer.”
■ “We have a system in this restaurant. If someone can’t get
to a table immediately, we pitch in, but we don’t take over
tables in someone else’s section. That creates a competitive
environment that doesn’t benefit staff or customers.”
■ “I know the balance has been weighted more heavily on your
shoulders lately. Thank you for stepping up.”
■ “You completed the inventory ahead of schedule; however,
you overlooked some categories. Speed without accuracy is
not productive. With your abilities, you can slow down and still
stay ahead of schedule.”
■ “Suzanne, I understand your drive to complete each project
and move on to the next. That’s a great work ethic; however,
we have an editing protocol that everyone—even top-notch
writers like you—must follow. Please help me out.”
■ “Tom, you’ve been spending a lot of time talking with people
in the finance department. When there’s an opening, that
will be a good move for you and I’ll support it. Right now,
marketing needs all your energy.”

The Motivational Mindset—Workaholic Overachievers

■ These overachievers may be so dedicated to “being all that
they can be” for the organization that they are neglecting
personal relationships and/or themselves.

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