Page 137 - Perfect Phrases for Motivating and Rewarding

■ If you are cutting the dental plan, present possible resources
for reasonably priced alternatives.
■ In supporting employees, never bash upper management.
Usually they are doing the best they can with the cards they’ve
been dealt. Undermining confidence in leadership stresses the
process.
■ In supporting management, never put down employees or
make them feel devalued. Explain how their participation in
the process is essential to success.
■ If you are cutting benefits or perks, always be clear that the
decision is driven by economics, not performance.
■ Explain the rationale behind across-the-board cuts or salary
freezes. Be sensitive to the effects a hiring freeze will have on
those already carrying a heavy load.
■ Enlist staff support when deciding on equipment and material
costs. They are usually the experts.
■ If you are taking raises while employees are getting fired for
economic reasons and facing cuts in pay or benefits, there is
nothing you can say. People will feel slighted, undervalued,
and resentful. Many will be looking to move on.

Motivational Phrases

As always, say only what is true. This can be a tricky situation
if you are restricted by corporate policy in what you can tell
people. Use the following phrases if they apply.
■ “We can no longer afford , but we can offer
you . I know you deserve more, but this is the best
we can do right now.”
■ “We have to cut back temporarily on overtime opportunities
because of our current economic situation. I have every
confidence that we’ll be able to restore it within the year.”
■ “I wish we could pay you what you’re worth.”
■ “The company values your contributions.”

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