Page 31 - Perfect Phrases for Motivating and Rewarding

■ Understand that when people have made plans that are hard
to change, that does not mean they don’t want to contribute
and would not stay late under other circumstances.
■ More and more family-friendly companies offer on-site day
care. The employee who knows her child is in a safe, caring
environment that is just steps away focuses on work rather
than worrying.
■ Create a positive physical environment. Consider fresh paint,
temperature, ergonomics, cleanliness, and lighting.
■ Keep a library of motivational books that employees can
borrow. Encourage people to share helpful resources they find
on their own.

Motivational Phrases

■ “Good morning!”
■ “How are you today?”
■ “Yes!”
■ “Yes, as soon as I complete this (project, phone
call, letter . . .).” or “Yes, if you can help me by
(researching one aspect, making a few phone calls, staying a
half hour late . . .).”
■ “Maybe. Let me see how long this (report,
reconciliation, inventory, phone call) will take.”
■ “What a beautiful picture of your (son, daughter,
husband, wife . . .).”
■ “I know you are concerned about your (mother,
husband, child . . .). If you want to leave early today, let me
know.”
■ “It’s going to be a challenging day. Let’s meet for a quick
check-in session at 2:00 to see where we all are in the process
and whether we can help each other so we can meet this
deadline crunch.”
■ “I’m glad we have such a strong crew here. We’re short-staffed,
and it’s going to be a busy day.”

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