Page 35 - Perfect Phrases for Motivating and Rewarding

■ “Have you met William? He’s the (writer,
researcher, point person . . .) who makes me look so good at
management meetings.”
■ “You were right.”
■ “I was wrong. I’m sorry.”

The “Everyone Counts” Attitude

The Motivational Mindset

■ No one is “just a. . . .” The most demoralizing phrase in
business is “just a (secretary, assistant,
maintenance worker, salesclerk, receptionist, order taker, store
manager, foreman . . .).”
■ If someone says, “I’m just a ,” reply, “You’re not just
anything! Here’s why what you do is important. . . .”
■ Ask motivated autoworkers what they’re doing as they’re
tightening bolts. Some of those employees will tell you they’re
just tightening bolts, but the motivated ones will tell you
they’re building a car.
■ People need to believe that the work they do is valuable, and
it is or you wouldn’t have hired them. Let them know how
important they are to the company, the process, and the
outcome.
■ Employees who naturally take pride in their work will lose
interest when they feel they’ve been knocked down a peg or
two.
■ Self-esteem is motivational, and feeling valued by supervisors
and coworkers strengthens self-esteem.
■ Whether employees come into the workplace with strong self-
esteem or not, feeling valued in the workplace is important

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