Page 37 - Perfect Phrases for Motivating and Rewarding

■ “You’re not ‘just a driver.’ You are responsible for ensuring the
safety and comfort of our (customers, executives,
passengers . . .).”
■ “Packaging is a critical last link in the sales process. When
customers receive damaged goods, it can risk the sale and the
relationship.”
■ “Your job is essential to everything we do. If supplies aren’t
stocked, everyone has to scramble. We count on you to keep
things running smoothly.”
■ “If the shelves aren’t stocked, customers will go elsewhere
looking for items we have right in the back. Your efficiency
affects the whole sales process.”
■ “Keeping this (hotel, restaurant, spa . . .) clean is
as important as every other service we offer. If people come
in and see dirty (floors, carpets, dishes . . .), they’re
likely to turn around and leave.”
■ “I realize this position is a stepping-stone for you. Any
experience you gain here will help you in the future. In the
meantime, the work you do is valuable, and we all appreciate
your competence and enthusiasm.”
■ “Your position is important to this company’s
(bottom line, sales process, production, customer retention,
finished product . . .) because .

Stress Less

The Motivational Mindset

■ No one wants to live in a constant state of high stress.
Excessive stress lowers morale, causes illness, and creates such
a feeling of dread that most heart attacks occur early Monday
morning.

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