Page 36 - Perfect Phrases for Motivating and Rewarding

and will strengthen confidence, commitment, and a sense of
belonging.
■ Employees making others feel small cannot be tolerated in a
motivational environment.
■ Some employees put themselves down. Be sure to give them
specific examples of why they shouldn’t.
■ A manager who makes an employee feel small gets less of an
employee.

Motivational Phrases
■ “You’re the one out front. To a customer at your register,
you’re the face of this company.”
■ “The way you deal with customer complaints adds to customer
retention, and those customers are telling others about us and
how well our company treated them.”
■ “You’re not just a (paralegal, research assistant,
fact checker . . .). Your work is critical to the
(accuracy, success, substance . . .) of the final product.”
■ “If we didn’t have you proofreading, think of all the mistakes
that would have left this office on our company letterhead.
You do your share to uphold our company image.”
■ “When you answer that phone, you’re the voice of this
company, and the way you make people feel comfortable tells
them that this company cares.”
■ “As the receptionist, you’re the one who receives all clients
and customers. In many cases, you’re their first impression of
our company.”
■ “You’re not just ringing up sales. The customer’s interaction
with you shapes that person’s experience with our store, and
your sense of humor certainly keeps this place bright and
cheerful.”
■ “Client relations are the very heart of this business.”

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