Page 68 - Perfect Phrases for Motivating and Rewarding

■ When people start talking to you at times when you cannot
focus or listen, it is important to say that you’re busy but
interested and to suggest a time (or time frame) when you can
listen.
■ Don’t assume someone heard you just because you muttered
something as you walked by while that person was otherwise
engaged. Make eye contact and, if necessary, schedule a better
time to talk.
■ Tone of voice, word choice, and body language are all-
important cues that may easily be misinterpreted. Beware of
jumping to conclusions regarding these listening cues. When
in doubt, ask.

Motivational Phrases

■ “Let’s talk in here, where we won’t be interrupted. I know
you’ve been trying to catch up with me.”
■ “If I understand you correctly, what you’re saying is
.”
■ “You’ve made a lot of interesting points. I’d like to summarize
to be certain I understand.”
■ “I’m sorry if I misunderstood you. Let’s back up so we can
clarify and move forward from a clear starting point.”
■ “Let’s all allow each other to share ideas without comment
or criticism. Later, we’ll evaluate more carefully, but I’d like
everyone to feel free to let ideas flow.”
■ “How would that work?”
■ “Why do you prefer that method?”
■ “Please explain your thinking on that.”
■ “I’m sorry I don’t have time to give you my full attention right
now. Can we talk later this afternoon?” (If possible, schedule a
time.)
■ “You sounded upset when I called this morning. Did I misread
you, or is something wrong?”

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