Page 71 - Perfect Phrases for Motivating and Rewarding

you have the right address and explain your problems getting
through.”
■ “Communicating with that department is beyond frustrating. I
admire your patience.”
■ “If you can’t be there to join us for the meeting, can you be
there via phone or videoconferencing?”
■ “E-mail is not always my top priority, and I may not get to it the
day it’s sent. Please mark all urgent requests ‘time sensitive’ in
the subject line.”
■ “Instant messaging does not mean the recipient is available to
respond instantly.”
■ “Before you send an e-mail, ask yourself whether you would be
okay with the content showing up on a billboard.”
■ “Don’t assume everyone knows e-mail and instant messaging
abbreviations.”
■ “Even if you don’t have all the information yet, please leave
me a message filling me in as much as you can before 2:00 P.M.
That will be my last chance to check in today.”
■ “Thank you so much for thinking to send the contracts by
overnight mail. I didn’t think of that and would have had a real
problem if you hadn’t.”
■ “Specific e-mail subject lines are helpful. For example:
Thursday’s Meeting Agenda; Friday’s 10:00 A.M. phone
conference rescheduled; Thanks to those who helped with
the March event; New Healthcare Policy; This Month’s Contest;
Company All-Stars; Kudos.”
■ “Spell-check is not a mindless activity. Read the choices.
Always spell-check and never rely on spelling or grammar
checks without engaging your own bank of knowledge.”
■ “I really do like your suggestion. I’ve been told I have ‘that
face.’ Don’t let my expression throw you. Your idea is superb.”

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