Page 75 - Perfect Phrases for Motivating and Rewarding

Initiative

The Motivational Mindset
■ Initiative is not always about moving up. It can also mean
stepping in to help a team member, any team member, in
need. In a crisis, everyone pitches in—including the manager.
If cashiers, customer service reps, or waiters are on overload,
it hurts your customers and doesn’t look good for anyone.
If your administrative assistant can’t meet your deadline, it’s
your problem too.
■ Intrapreneurship has become a watchword in successful
companies. The concept brings the fire and passion of the
entrepreneur to employees in larger work environments.
Create a sense of ownership among employees for your
department’s or company’s success, and the intrapreneurial
spirit will motivate them.
■ Two major initiative roadblocks are indifference and negative
reinforcement.
■ Showing appreciation and respect for an employee who
attempts to chart new territory—whether or not that attempt
is successful—inspires the employee and others to think
outside the box.
■ Employees who are encouraged to take initiative and who can
see the results of their initiative in action are more likely to be
motivated and take an interest in the company’s success.
■ Forget the old adage “If you want something done right, you
have to do it yourself.” Remember, instead, this new adage: “If
you want something done right, delegate to the right person.”
■ Delegation is not dumping. Delegate a job to the appropriate
person, then be available to answer questions and provide
support and guidance.
■ Delegate the responsibilities that will keep business running
smoothly. Do not foster an environment where no one takes

62