Page 70 - Perfect Phrases for Motivating and Rewarding

■ Leaving key information such as what you need to know
and by when, your availability, and your contact information
eliminates or greatly reduces phone tag.
■ Use specific subject lines in e-mails.
■ Don’t write mystery e-mails where the most important point
is buried in the middle or saved for the end. Put the most
important information up front.
■ Sometimes, instead of instant messaging, e-mailing, calling, or
enabling your videoconferencing equipment, you might just
walk down the hall and talk face-to-face.
■ Be clear about what methods work best for you, and be
patient with those who typically communicate in a different
way. If your style is to pick up the phone and you’re working
with someone who prefers instant and text messaging (or vice
versa), you’ll have to reach some compromises that work for
both of you.
■ Your face and body language are communication media too.
Do they fight with your message? Be aware of the visual cues
you give.

Motivational Phrases

■ “I know you’re discouraged by not getting a callback, and I
know you said you called all day yesterday, but you also said
you didn’t leave a message. It’s often hard to catch people, but
they do check in. You’ll save yourself time and frustration by
leaving specific messages.”
■ “If you can’t reach someone through text messaging, try
another method. You might be text messaging a person who
doesn’t use or check text messages.”
■ “If your e-mails aren’t getting a response, try another method.
Servers go down, e-mail programs can have glitches, and your
name could accidentally be set to fall into the junk file. Make
a call and, when you connect with a live person, confirm that

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