Page 69 - Perfect Phrases for Motivating and Rewarding

■ “I just blurted out this meeting information, but I see you’re
focused on something else. Since I’m running out and won’t
be available, please jot it down so I know you have it.”
■ “That’s a great idea, but I’m not sure it’s right for us at this time
because . Can the plan be tweaked to meet
our needs more precisely?”
■ “I like that idea. Tell me more.”
■ “That’s an interesting idea. Let’s explore it at our next
meeting.”
■ “I set my calls to go directly to voice mail so we can talk
without interruption.”

Clear Communication Choices

The Motivational Mindset

■ All communication choices are not equal. Use the right
medium for your message. For example, a message e-mailed
at 3:00 P.M. regarding a 5:00 P.M. meeting—or e-mailed late in
the day regarding an 8:00 A.M. meeting—can easily be missed.
Don’t rely exclusively on e-mail for time-sensitive issues.
■ Some people receive hundreds of e-mails each day and just
can’t wade through them all, or they may be out of the office
or in meetings all day. If a message is critical, try e-mail and
voice mail; better yet, track people down in person, if possible.
■ Not everyone has the same comfort level with technology.
Know your audience.
■ Never assume your whole message got through while a cell
phone was cutting out.
■ Create a short, clear voice mail message for those calling you
and leave short, clear messages when calling others.

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