Page 76 - Perfect Phrases for Motivating and Rewarding

initiative and, for example, supplies run out, causing rush,
panic, or complaints. Little things, even supplies, mean a lot.
■ Time invested in explaining, demonstrating, and answering
questions will pay off later, when an employee has the
confidence and competence to take over the role.
■ By offering small windows for big thinking, you encourage
staff to reach beyond their grasp.

Motivational Phrases
■ “I need someone skilled to take over this assignment. I will be
here to support and train you. Would you be comfortable with
the added responsibility?”
■ “How are you doing on that project? I knew you would be able
to run with it on your own.”
■ “Please check in with me as you take on your new
responsibilities. I have to approve decisions during this
learning phase, but I know you’ll be quick to pick this up and
will do an excellent job.”
■ “Tell me how you would improve nurse-to-patient response
time. You seem to be able to be in three places at once.”
■ “I’m confident in your abilities, but feel free to ask questions
anytime.”
■ “I’m always open to new ideas. Can you think of another
approach for (guest check-out, patient
intake, client follow-up, work order processing . . .)?”
■ “What a fantastic idea! I’m 100 percent behind you. How can I
support you?”
■ “What are your ideas for solving this problem (or resolving this
issue)?”
■ “I’ve been working closely with management on reviewing
our strategic plan for the next five years. I’d like to share some
ideas with you and get your opinion. You’re really in touch
with day-to-day operations.”

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