Page 81 - Perfect Phrases for Motivating and Rewarding

■ “New technology can be daunting, but we have to stay
current. Group training is available every morning at 7:30 A.M.,
and individual training is available upon request.”
■ “These are exciting times for the company, and we know
that you’re all behind our success. Opening a new store pulls
resources from existing ones. Please bear with us during this
phase.”
■ “The new office will be different, but we can look forward to
(more windows, being downtown,
having a conference room . . .).”
■ “The new branch will be a place for expanded opportunities.”
■ “The new management does things differently. You may like
some of their methods and dislike others, but we ask that you
reserve judgment during the transition.”
■ “I know this is not how we’ve done it in the past, but let’s
consider whether it’s the best method for the future.”
■ “What benefits can you see from this change?”
■ “I like your new idea. We’ve never tried this before, so we have
many possible outcomes. Let’s run a few scenarios to see how
it might play out.”
■ “This is not working out as we planned, but the results are
interesting; let’s stay the course. You never know what you
may discover. The inventors of Post-its were trying to make
glue.”
■ “The only constant is change. If we can be comfortable with
change and expect the unexpected, we won’t feel thrown off
course when it comes.”
■ “What computer upgrades would make this project run more
smoothly?”
■ “Let’s pause to assess our progress. Are we on track? Is ‘on
track’ still where we want to be, or should we consider a new
direction?”
■ “I’m very comfortable with the current progress, but your
suggestion is interesting. Let’s try it for one quarter.”

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