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Resourcefulness                                                113

                                   it has been useful to them. These were the kinds of activities they
                                   undertook:


                                   Involvement with e-learning in last 12 months       %
                                   Surfed the internet for information                 95
                                   Updated knowledge by reading e-zines or electronic bulletins  64
                                   Deliberately tried to develop new computer skills on your own,
                                   without being enrolled on a course                  64
                                   Been trained or helped in new computer skills on-the-job by a
                                   colleague or manager                                36
                                   Participated in email discussion group              33
                                   None of these                                       3

                                Is this similar to your own patterns of behavior?
                                What tips do you have for effective surfing and searching?
                                What skills have you learned online?
                                How do you use email? Do you find email a positive or negative tool? How can you get others
                                to use email in ways that are helpful to you?
                                How can you use discussion groups to help you learn?

                                   While  the  majority  of  people  are  positive  about  e-learning,  the
                                   words they associate with it are interesting:

                                   Words best describing e-learning experienced        %
                                   Convenient                                          56
                                   Fast access to information                          50
                                   Working at my own pace                              42
                                   Impersonal                                          30
                                   Frustrating                                         29
                                   Lonely                                              16
                                   Effective                                           14
                                   Challenging                                         8
                                   High quality                                        7
                                   Tailored to my needs                                7
                                   Low quality                                         6
                                   Stressful                                           5
                                   Threatening                                         0

                                   All positive comments                               86
                                   All negative comments                               57


                                   The data about how e-learning can be unhelpful gives a number of
                                   clues as to how you can learn more effectively online:
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