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Unpacking Your Mind                                              9

                                   the minds of our employees and colleagues work—or, indeed, how
                                   our own mind functions.
                                         Nevertheless, talk to most managers today and it is the quality
                                   of  their  people  that  is  apparently  critical  to  their  success.  The  old
                                   ingredients like price and product are taking second place to the way
                                   your people deal with your customers. This unique resource—people’s
                                   ability to learn—is arguably the only source of competitive advantage
                                   naturally available to all organizations, and it is so often ignored.
                                         There can be little doubt that how we learn is central to suc-
                                   cess in today’s fast-changing world. As the great educator John Holt
                                   put it in the 1960s:

                              Since we cannot know what knowledge will be most needed in the future, it
                              is senseless to try and teach it in advance. Instead we should try to turn out
                              people who love learning so much and learn so well that they will be able to
                              learn whatever needs to be learned.

                                   This is as true today as it was 40 years ago. But our understanding
                                   of how our brains work has advanced along with the extraordinary
                                   speed of technical change, so that common sense and science may
                                   well have caught up with each other at last.

                                What have you ever been taught or learned about how you learn to learn? Ask your friends
                                and family. What do you know about how your mind works?


                                   By reading this book and taking time to reflect on the knowledge
                                   that is lying hidden beneath the surface of your life, you will be able
                                   to power up your own mind and the minds of those with whom you
                                   work and live.



                              TAKING YOUR MIND OUT OF ITS BOX


                                   Imagine you have just bought a computer or some electrical item for
                                   the home. You are unpacking it for the first time. As you undo the
                                   brown  cardboard  box,  you  are  faced  with  various  bits  and  pieces,
                                   some  wrapped  in  plastic,  some  further  packed  in  polystyrene.  You
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